Being in an accident is a traumatic and stressful event and it is often difficult to think clearly afterwards. Below is a checklist that will help guide you through the process. We recommend you keep a copy of this checklist in your vehicle and we hope you never need refer to it.
Determine the Extent of Damage or Injuries
Try to remain calm. Panic can be infectious and make a bad situation worse. Check yourself and the passengers in your car for any injuries. Also check those travelling in other vehicles that were involved in the accident. If anyone is in immediate need of medical attention, call 911, or assign this task to someone at the location.
Speak only with the police and your insurance agent about the accident
After an accident, it is hard not to discuss what had just happened. But it is important to limit your discussion of the accident and not to admit any fault or liability. Avoid discussing with others involved in the accident and speak openly to Police and your insurance agent only.
File a Car Accident Report with the Police
Even in a minor accident it is important to make sure there is a legal accident report. Do not leave the scene until the police file a full report.
Collect and record the facts
Ask for the names, address, and phone numbers of all involved in the accident. If possible, check the driver's licenses of others and record names, addresses directly. Make a note of the other driver's vehicle make, model and license plate #.
Report the accident to your insurance agent
Call your agent or insurance company's 800-number immediately, even at the scene with the police if possible. A police officer can usually give the insurance company more accurate information than those involved and likely upset by the accident. This can save claim processing time.
We will work with your insurance company to assure you get a fair and accurate settlement.
Below are some Frequently Asked Questions we receive. If you have a question that is not answered here, please feel free to give us a call.
Q. Should my insurance company be notified before repairs?
A. Yes - Your insurance policy normally states that if requested, you must file a proof of loss, show damaged property, and submit statement under oath.
Q. Do I need to get more than one repair estimate?
A. No - Normally only one estimate is all, unless your insurance company states otherwise.
Q. What types of vehicles does Putnam Automotive group repair?
A. We provide the same precision collision repairs on all makes and models.
Q. If the frame is damaged, can it be repaired properly?
A. Putnam Automotive uses state-of-the-art measuring systems to determine the extent of structural damage. If it is determined that a section of the frame is damaged beyond repair, that section can be replaced. Our highly skilled technicians will return your vehicle to its original factory specifications.
Q. How accurately Can you match the paint color of my vehicle?
A. We use state-of-the-art computer-controlled color matching technologies and are able to match any color.
Q. How can I get a rental car?
A. Putnam Automotive works with Enterprise Rental. No need to run-around, they will meet you at our shop with a vehicle.
Q. Is there a warranty on the repairs?
A. Putnam Automotive offers a written limited lifetime warranty on repairs as long as you own the vehicle.
Q. Do I have to have used parts on my vehicle?
A. Putnam Automotive writes estimates using Original Equipment Manufacturer (OEM) parts. However, some insurance companies will only pay for used or aftermarket parts. We suggest you review your policy and/or discuss this with your agent.
Q. What forms of payment do you accept?
A. The easiest form of payment is with a major credit card. We accept Visa, MasterCard and American Express. However, local checks are also always welcome.